Frequently Asked Questions

Useful answers for choosing your pair and placing an order.

How do I choose my size?

Measure both feet and compare the larger measurement with the chart on the individual product page. Sizes vary between styles. Our size guide walks you through the process.

Are all styles the same?

No. Toe shapes, sole thickness, drop, uppers and fastenings can differ. Check the description and specifications for the pair you are considering.

Which collection should I start with?

Use Shop by Style to choose everyday sneakers, walking shoes, trail footwear, training, water shoes, boots, sandals or flats. Children’s and adult style groupings provide another way to browse.

I am new to barefoot footwear. Where can I learn more?

Read What Is Barefoot Footwear? and Your First Barefoot Steps.

Where do I find delivery costs?

Enter your delivery address at checkout to see the available options and prices. Contact us before placing an order if you need an estimate that is not shown.

How do I ask about a return or an order?

Use the contact page, include your order number if you have one, and explain the question or issue. Please wait for return instructions before sending an item back.

How should I clean my shoes?

Follow the product’s own care instructions. Our care guide explains common first steps for different materials.

Is checkout secure?

Checkout is handled by Shopify. Payment methods available to you are displayed at checkout.